Last updated 1 August 2026.
Lovely that you are considering Kolaris! Here we explain what you can expect from us, and what we expect from you. We have tried to write it so you feel like reading it, without stiff legal jargon. When you start a subscription with us, you agree to these terms.
1. Who we are
The service is provided by Kolaris Mehammer (Kolaris), organisation number 927014076, a Norwegian company. You can reach us any time via the contact form.
2. What Kolaris does for you
Kolaris is a done-for-you social media service, built for small businesses. In short: you connect your own Instagram and Facebook accounts, and we create and publish posts for you, regularly and with a professional look. You decide, we do the work. You can upload your own photos in the Kolaris Lens app, and we lift them and get them ready to publish.
These terms apply to businesses and traders. Kolaris is a service for companies, not a consumer purchase.
3. Subscription, price and VAT
- Growth costs NOK 990 per month and gives you 20 posts a month.
- Full speed costs NOK 1590 per month and gives you 40 posts a month.
All prices are in Norwegian kroner and include 25% VAT. You pay in advance, one month at a time, by card through our payment partner Stripe. Vipps is not a payment method with us.
Should we change the prices, we will tell you in good time before it affects you, so you have time to decide whether to continue.
4. Free trial
New customers get a 30-day free trial. That way you can get to know the service without paying anything. If you do not cancel during the trial, the subscription rolls over into a normal, paid subscription, and the first payment is charged when the 30 days are up. Cancel during the trial and you pay nothing.
5. Renewal, cancellation and ending your subscription
The subscription is monthly with no lock-in. It renews automatically each month until you cancel. Leaving should be easy: you can cancel at any time, and the subscription then runs until the end of the month you have already paid for. We have no notice period and no exit fee.
Because Kolaris is a service for businesses, the consumer right of withdrawal does not apply here. But you do not need it: you can always end things at the next month change, without explaining yourself.
6. Your responsibilities
For us to do a good job, we need a little from you:
- Your own accounts: you must own, and have the right to manage, the Instagram and Facebook accounts you connect. You give us consent to publish on your behalf, and you can disconnect whenever you like.
- Content and images: images, text and anything else you upload must be yours or something you have the right to use. You are responsible for making sure the content does not infringe others' rights, such as copyright or the right to one's own image.
- Honest and lawful use: the service is for your own, lawful marketing. Do not use it for misleading, illegal or offensive content, or in ways that break the rules of Instagram and Facebook.
- Accurate information: give us correct information about your business, so the content hits the mark.
7. What we promise, and what we cannot promise
We promise to keep your profile active with content that looks proper and professional, regularly and at times when your followers are awake. We beautify your photos, we do not invent anything that is not true.
What we cannot promise is a specific result. We do not guarantee a given number of sales, followers, likes or kroner in the till. Social media is driven by many things outside our control, including the platforms' own algorithms and how your market behaves. We give you a stronger, more visible presence. What that leads to also depends on your business and your market.
8. Our liability
We do our best to keep the service running, but we cannot guarantee it never has interruptions. We do not own Instagram and Facebook, and sometimes they change their rules or have downtime. When that happens, we fix it as fast as we can. The same applies to events beyond our control, such as power cuts, outages at our suppliers or other circumstances we cannot reasonably prevent.
Should something go wrong and you suffer a loss, our total liability to you is limited to what you have paid for the subscription over the last three months. We are not liable for indirect loss, such as lost profit, lost reputation or lost business opportunities. This limitation does not apply if we have acted intentionally or with gross negligence, or for liability that cannot be limited under Norwegian law.
9. Rights to content
The content we create for you, and that is published on your accounts, is yours. You can use it freely, also after you have ended the subscription. The images and information you give us remain yours.
The service itself, the Kolaris Lens app, the website and the technology behind it are ours, and the Kolaris name and mark belong to us. You may use the service for as long as you are a customer, but not copy or resell it.
10. Privacy and data processing agreement
We process personal data in line with the GDPR. How we handle data about you as a customer, and what rights you have, is set out in our privacy statement.
When Kolaris creates and publishes content on behalf of your business, we process personal data on your behalf. You are then the data controller and Kolaris is the data processor. This section is the data processing agreement between us, and it is entered into when you accept these terms. You do not need to request a separate agreement.
What the processing covers. The purpose is to create and publish content on your Instagram and Facebook accounts, regularly and with a professional look. The processing lasts for as long as you are a customer. It covers information such as the name and contact details you provide, images and text you upload (which may show people), the connections to your own Meta accounts, and the information that comes with publishing. The data subjects are typically you and your staff, and people who appear in the content you give us.
What Kolaris promises. As data processor we will:
- only process the data on your instructions, including as they follow from these terms and from what you do in the service, and not use it for our own purposes;
- make sure that those of us who handle the data are bound by confidentiality;
- protect the data with appropriate technical and organisational measures, as the GDPR requires (article 32);
- help you respond to people who ask for access, correction or deletion, and with the security around the processing, including notifying you of any breach;
- delete or return the data when the agreement ends, as you prefer, unless the law requires us to keep something;
- give you the information you need to see that we keep our promises, and allow for audits.
Subprocessors. To deliver the service we use a few selected subprocessors: Meta (social media publishing), Google (generation of text, images and video, including processing of images you upload), Amazon Web Services (storage of images and video), Supabase (database), Cloudflare (hosting and CDN) and Grafana (monitoring and diagnostic logs). You approve these by accepting the terms. If we replace or add a subprocessor, we will tell you in good time, so you can object if you disagree. Some of them may process data outside the EEA, in which case we protect the transfer with appropriate safeguards, such as the EU Standard Contractual Clauses (SCC).
If your business needs a separate, signed data processing agreement as well, for example for your own records, we will sort that out, just get in touch.
11. Changes
We may update the service and these terms, for example when we add something new or the law changes. For material changes we will tell you in good time. If you disagree with a change, you can cancel before it takes effect.
12. If we have to end things
We hope to keep you for a long time, but we may end the agreement if the terms are seriously breached, for example through unlawful use or non-payment. We will tell you first, with a chance to put things right where that is possible.
13. Norwegian law
The agreement is governed by Norwegian law. Should a disagreement arise that we cannot resolve amicably, it belongs before the Norwegian courts, with Kolaris' place of business as legal venue.
14. Contact
Wondering about anything in these terms? Get in touch via the contact form and we will help you.